We are here to answer to the frequently asked questions
In the FAQ section we give answers to the questions we are most often asked. If you still cannot find what you are looking for please contact us with the button at the end of the page or from the contact section.
DO YOU ALSO PRODUCE OFFICE FURNITURE OR JUST CHAIRS?
Our core business, just as can be seen from the website, is the production of chairs.
However, we also take care of the supply of complete furnishings, thanks to a series of reliable and expert partners with whom we have been collaborating for years.
Providing furniture is also a request that our customers increasingly ask us and allows us to offer a more complete solution, while the benefit for the customer is being able to interface with just one company.
DO YOU ALSO SUPPLY SPARE PARTS?
Certainly we do. We firmly believe that Grendene chairs deserve to have a long life and, if possible, even more than one.
For this reason, we offer a spare parts service on all our chairs, an increasingly growing need in the world we believe in. For more information we invite you to take a look at the section of our website regarding sustainability.
WHAT IS THE MAXIMUM LOAD CAPACITY OF YOUR CHAIRS?
We would like to start immediately by saying that “capacity” means the load capacity of a seat.
Talking about the capacity of a chair, however, is imprecise. This is because the load in a chair is never static, as the latter undergoes other stresses and impacts. If you check, for example, there is no technical standard that refers to the capacity.
The tests that are carried out to certify a seat according to the Italian reference legislation, however, are carried out with cycles of use and loads that guarantee the use of the chairs by people weighing up to 110 kg.
DO YOU WORK WITH PUBLIC INSTITUTIONS?
Yes, certainly. We work a lot with public bodies and know their needs; obviously we are accredited, as suppliers, in Italian MEPA (electronic market for public administration).
Over the years we have supplied various universities, high schools, municipalities and hospitals.
We make no distinction regarding the type of customer; for us at Grendene the important thing is always to provide solutions suitable for the type of environment in which we find ourselves.
ARE YOU A RETAILER/ARE YOU A RESELLER?
Absolutely not. Grendene is a manufacturer of office seating, meeting rooms, waiting rooms, production areas and laboratories.
The company boasts many years of experience, in which it has seen and actively contributed to the growth and development of the vast world of the office.
We have always been one of the points of reference in the world of technical office and work seating.
Our production site, within which there is a showroom, is located in Veneto. Here you can try the ergonomics and quality of our products.
CAN I CHOOSE THE TYPE/COLOR OF THE COVERING?
Certainly. We have a large portfolio of upholsteries available for our productions. Inside you can find various types and colors of fabric, imitation leather and real leather.
All our upholsteries are fireproof and certified. The fabrics are all recyclable so as to be able to guarantee them a second life when the chair has finished its cycle.
Upon request there is the possibility of covering your chair with fabrics that are already recycled themselves.
ABOUT C.A.M. STANDARD
The Minimum Environmental Criteria (C.A.M.) Italian standard for the supply of interior furnishings represent the sum of the technical and process requirements that a given product must possess to be compliant and suitable for purchase according to the G.P.P. (Green Public Procurement) directives.
GRENDENE, in fact, offers a selection of stools and chairs that meet the requirements and technical specifications of the Italian C.A.M. certification.
IS TRANSPORT INCLUDED IN THE PRICE?
The prices of our chairs do not include transport. This, however, does not mean that we do not take care of the delivery of the chairs.
The organization of transport is an additional service that we usually offer. We have a series of affiliated couriers, in order to guarantee a complete service.
During the quotation phase we always ask if the customer needs this service, so that we can quote it separately.
DO THE CHAIRS ARRIVE ALREADY ASSEMBLED?
Our chairs, when shipped via courier, always arrive semi-assembled. This is to reduce the size of the boxes and prevent all those risks that fully assembled chairs may incur during transport. This also allows us to optimize transport costs and environmental impact.
All our chairs are very simple to assemble and anyone can do it without using any tools
Inside each box we put an assembly diagram to further help the user with assembly.
WHAT ARE THE PRODUCTION TIMES?
Production times may vary. It usually takes about twenty days from acceptance of the order for all upholstered items, as Grendene production takes place on the basis of sales and the multiplicity of upholsteries and colors, obviously, does not allow us to stock up on every upholstered seat and backrest. in all our colors. For the production of beech or polyurethane chairs, production times are shorter.