Furnishing a call center may seem simple and trivial, but doing it well, instead, requires a series of precautions. First of all a call center is a center made up of people and computerized systems that are responsible for managing calls forwarded or received from a company.
There are a number of choices to be made upstream of setting up a call center. First of all you have to choose whether it will be an inbound call center (operators handle incoming calls) or outbound (operators call customers to offer services or receive feedback).
Then we move on to space division. This is a very important part, as it will directly affect the operators working on it every day. Their well-being must be at the center of every choice that will be made. Usually within a call center the spaces are divided between the workstations, a relax area, a kitchen and bathrooms.
Call center’s reception
The reception is the first thing that every person sees when entering the call center; for this reason it must make a good impression and must make clear the values on which the company is based. In the reception there usually are a desk and chairs for the waiting room. We recommend our armchairs for waiting room mod. Domus and Sally, which, can give a high level of comfort, with a great aesthetic value.
Call center: working area
This area is the core of the company and should usually be a quiet, spacious, air-conditioned and bright room.
Here there is a choice that must be made upstream of the subdivision of the spaces too, that is the arrangement of the multi-functional workstations with single, double or four workstations. It should be borne in mind whether operators always have to work in isolation or sometimes they need to work together. In any case, we must respect the importance of the “living space”, which is a minimal area around our body that we do not want to be invaded and that allows us to carry out our tasks with serenity. Nowadays, there are devices that increase privacy even in open-plan offices: we are talking about partition walls and soundproof walls, which also improve sound insulation.
Call center’s working chairs
Spaces and furnishings must not cause pain in the muscles and joints. A call center operator works an average of 30 to 48 hours a week, usually sitting at his desk. For this reason, there will be a need for swivel office chairs that guarantee high standards in terms of ergonomics and comfort. Grendene’s catalog, fortunately, is well stocked at this regard. Among our proposals we recommend the office swivel chairs mod. Juke and Dynamic, which are equipped with a synchronised mechanism of seat and backrest, lumbar support and armrests adjustable in several positions, to be combined with height-adjustable desks, in order to achieve the maximum degree of the workstation customization. Remember, working in optimal conditions increases the well-being and productivity of operators.
Call center: kitchen and relax area
Other important spaces to set up are the kitchen and the relax area, which can give a break to the frenetic routine typical of these working environments.
The kitchen space helps all those operators who eat there at lunch. There is no need to set up a restaurant, all you need are: a refrigerator, a microwave, a toaster and some shelves where you can store the basic equipment.
Finally, there is also the relax area, in which operators can quietly rest both mind and body from work and have small conversations with colleagues.
Optimal would be the insertion of tables and chairs, in order to stop for a moment and comfortably sip a coffee.
Grendene recommend the community chair mod. Aris 650, in the polypropylene entire version, available in a wide range of colors. Its lines and shapes guarantee elegance and versatility: they are beautiful at sight and easy to storage.
